Four services. Delivered the same way.
Advanced Break Fix, Managed Services, Project Services and Field Services keep the business running and moving. All four share XceloHub, one engineering team and one accountability model. For sustained strategic priorities, see MVSS365.
When something breaks, Xcelocloud fixes it.
This is where the relationship often begins and where trust is first established. When a complex, cross-vendor incident occurs, the standard response is a ticket with each OEM, a queue, and parallel conversations while the business is impacted.
Advanced Break Fix gives you 24/7 access to Level 3 and Level 4 engineers who know your Cisco, your Azure and your Palo Alto at once, with every resolution documented in XceloHub.
A financial services firm hits a critical authentication failure affecting its Azure Active Directory integration and a Cisco network segment at the same time. OEM support would mean separate tickets, separate engineers and hours of hand-offs.
Through Xcelocloud Advanced Break Fix, a single Level 4 engineer with cross-platform expertise is engaged immediately, isolates the root cause across both environments and resolves the incident, while XceloHub records the resolution for future monitoring and runbook improvement.
IT operations, security and support as one discipline, not three.
Managed Services keeps the environment monitored, protected, optimized and supported even when nothing is visibly wrong. Infrastructure monitoring, security monitoring and response, and Level 1/2 end-user support run on the same platform, through the same team.
No separate security vendor. No separate help desk vendor. One contract, one view, and internal capacity reclaimed from daily operational volume.
Outcomes, not just extra people.
Project Services is engaged for discrete, scoped work with a defined start and finish: platform implementations, migrations, tenant consolidations and technology refresh programs.
A Program Manager owns the outcome, not just the hours. When the project completes, Managed Services absorbs the ongoing load. No operational orphan left behind.
A territorial government needs a virtualization roadmap and migration plan across aging infrastructure. Xcelocloud assesses the estate, sequences workloads by risk and executes the migration in milestones. Managed Services absorbs steady-state operations on completion.
M&A technology integration and integrated software development are delivered as strategic engagements under MVSS365, with Project Services executing the scoped work inside them.
Engineers on site, wherever the business operates.
Field Services puts vetted technicians where remote work cannot reach: branch and store rollouts, data center work, structured cabling, wireless deployments, site surveys, smart hands, moves, adds, changes and decommissions.
Every dispatch is scheduled, tracked and reported in XceloHub, under the same SLA framework and governance as every other Xcelocloud service.
A national retailer needs to refresh network and point-of-sale hardware across 140 store locations within a single fiscal quarter.
Xcelocloud assembles a regionally distributed team of vetted field technicians, sequences the rollout by region and executes after hours at each site. All 140 sites go live on schedule, with zero disruption to daily store operations.
Need a standing strategic partner, not another ticket queue?
MVSS365 Multi-Vendor Strategic Services: Attached Support, M&A, Integrated Software and Transformation Services.
Runs on one platform, like every Xcelocloud service.
Something broken right now? Or planning what is next?
Emergency Recovery Services engage fast, with or without an existing contract. For everything else, start with a free advisory session.