Challenge
Thousands of endpoints in a boot loop, a vendor incident too large for any single OEM queue, and production lines waiting on IT.
Solution
Xcelocloud Advanced Break Fix engaged Level 4 engineers across the CrowdStrike and Microsoft estates at once, prioritized recovery by plant criticality and tracked every device in XceloHub.
Outcome
Production endpoints restored ahead of the vendor's own guidance, with a documented runbook now used for future vendor-wide incidents.
Service
Advanced Break Fix
Date
July 15, 2025
Pages
2
Practices
CrowdStrike, Microsoft
Industries
Industrial equipment